I too am extremely disappointed in Verizon. First of all, the comments I have read from Verizon customer support I am really sad that they are treating customers like that. Some of the comments from them are saying basically be happy with what you have. That is absolutely poor business and as a company you should be ashamed of yourself. For as much money that is spent on these phones and the monthly plans that come with them, that is unacceptable and any comment coming from someone representing Verizon as a company should be terminated immediately. I switched from AT&T to Verizon based on better coverage in northwest Florida where I live. I was told by our salesman that this is a "5G ready phone" and as soon as it is rolled out here, it will absolutely work on my note 10. The average consumer would never know the difference between ultra wideband and nationwide technologies. And even if they did, they would never know that their phone that they just bought for 1300 bucks would not be capable of receiving the nationwide 5G. I honestly believe there is just ground for a class action lawsuit regarding this matter. Verizon as a company needs to right a wrong here because they marketed the note 10 as 5G capable. Period. No mention at all that there would be an uncompatible network expanding for it. I also bought a note 10 for my wife on my plan as well with this in mind. 2600 dollars. 5G nationwide is available everywhere here in northwest Florida and neither one of us can use it when that is what we were sold to by a Verizon representative (our Verizon store salesman). IF Verizon truly is interested in providing customer satisfaction (I have my doubts on that from the comments on this thread from the customer support), its time to step up and give free upgrades to a phone that does what was advertised.
Don't hold your breath, most of Verizons own representatives don't even understand the problem, the only thing I have been offered is a new sim card which obviously will not fix the problem, but every Verizon technical support person seems to think so... My wife who also has the note 10 ultra "5G" went ahead and let them put in the new Sim card and of course it still didn't connect to 5G, but the support representative told her it actually was but a software update would fix the icon later!
All we get are excuses and lies, either due to poor product knowledge or people who know better but can't do anything about it so just make up something so we will just go away. I have 6 lines on my family plan and we will be switching back to T-mobile as soon as my "5G" phones are paid off.
Also, if you have the protection plan that supposedly repairs the screen for $15 don't count on it! My wife's phone got a crack and they refused to fix it because it also had a scratch on the back of the phone, so they will only repair the screen if the rest of the phone is in pristine condition! It's nothing more than a sales ploy, once your under contract they make every excuse possible to not help you, we had to go through the other insurance and pay around $200 to get it replaced with a refurbished phone.
We really don't want you to even consider leaving us. I would like to help you to change your mind, and offer additional assistance. Tell me, was your address confirmed as a 5G area? If not, you can check our coverage map at this link: http://spr.ly/6605yBD6f If you are not showing 5G after you confirm the location, please send us a Private Note. We can definitely take a closer look into it for you, and make sure you're set up for success.
Yes, according to your coverage map on Verizon's website, nationwide 5G is available everywhere in my area, including my home address. I drive trucks for a living traveling long distances all over the United States. I have only picked up 5G ultra wideband one time in the almost 2 years I have owned my phone. I know that the note 10 is not 5G nationwide capable, but they advertised this phone as 5G capable. This is why Verizon needs to step up and right a wrong with not informing customers of the difference between 5G ultra wideband and 5G nationwide. As was mentioned previously in this thread, 5G nationwide was being developed well before the beginning of selling the note 10. Marketing this expensive product as 5G capable and finding out that it is not 5G capable except for basically wifi coverage from a router is unacceptable. Simple as that in my opinion as a well paying customer.
I'm sorry you are having problems with your Note bradleyclark88. Let's look further into this. What zip code are you in? What speeds are you seeing on your device?
bradleyclark88, that is correct the Samsung 10 Series while 5G Ultra Wideband capable is not compatible with Nationwide 5G. However, if you would like, we can review options for a possible upgrade to a device that is 5G Nationwide compatible?