I have had this phone for 3 days and cannot get 5G to work. I have been with Verizon since 2007 and my phone of choice has been Samsung since the Note 3. Yes, I made sure it is a 5G phone. Yes, I upgraded my plan to 5G. Yes, I checked the coverage area to make sure my area is covered. I have spoken with tech support 3 times and each experience was different. 1st tech was great and for 30 secs I had 5G then it was gone. The second tech needs a lot of customer service training and should not be interacting with customers until that training is complete. I gave up on the 3rd tech after waiting for 40 mins without a response. So if anyone has had this problem and figured out how to fix it please let me know. I have done all of the basics and I am out of ideas. Phone was purchased through Verizon.
True many of the reps are horrible I'll spare you my history but to the 5g seen in past few weeks on here same issue I'm not on 5g but I been having issue with signal as well as many others just get scripted reply and excuses i.e. no outages reported must be your device as in making me buy a new phone will fix it one rep on here recently stated more or less having just one bar isn't a problem
We are sorry to hear about your recent service issues and experience. With regard to your device issues and service connection we would be more than happy to review this more. With regard to your device do you see the 5G service bar at the top of your phone?
Hello there ktothagee. We can understand wanting to be able to experience all that 5G has to offer. It is concerning to hear that you are having some trouble too but we are here to help. Are you having trouble getting 5G service everywhere or just in certain locations that you know should have a 5G signal? How is the 4G functioning on your device?
5G is limited to certain areas. 5G isn't available across the country yet for Verizon. Your phone is ready for 5G so when it is available you will automatically be able to connect. I was told we didn't have it here where I live yet I connect in certain parts of the city. Be patient. Hopefully they'll get it up and working soon. COVID isn't helping any.
5G is Verizon Day Dream which never came true at least for now! If Verizon can aquire C Band Spectrum from auction then you see some improvement in end of 2022
anyone find a fix for the 5g? I just changed from my 21Ultra to note 20 ultra and 5g not working on the note. Worked great on my 21, but neither of the new noe20 ultras are having 5g connection..
Yeah, I've had my phone for about 5 months and thought there wasn't 5g in my area, but family told me they were getting 5g, so I've been searching sence yesterday how to fix it