I am in the same boat. My story is slightly more interesting, but not surprising. I traded in 2 Note 7's after the first recall for "loaner" S7 Edge's. The intention was to get the Note 7 when it came back out. I consistently asked everyone I spoke to at VZW about the loaner return policy. I got separate answers every time I called. The first person (at the store) said there was no deadline for returning the loaner S7 Edge's. The next person (again at the store a couple of days later) said we had until September 30th and that I could only exchange back to the new safe Note 7. The 3rd person (1st from Customer Support), said that a new policy had been instituted that gave me 45 days from the day I traded the first Note 7 in (which mean Oct 28th) to decide whether I wanted to keep the S7 Edge or go back to the safe Note 7. When the "safe" Note 7's started melting down, I talked to a 4th person (also from CS) who said I had 45 days, and that the store were the only ones that would allow me to choose any phone I wanted (I asked them to put that on my account, but that didn't happen). Today, I talked to a 5th person (also from CS) who is now telling me that I had to trade my loaner in by Sept 30th... So, I am now stuck with an S7 Edge that I only have because I was waiting on the Note 7 to come back out, and now that it's not safe either, I want something else...
What the heck is the truth here?
Edit: Forgot to mention that after complaining, they are now telling me that I can either trade up for a phone they currently are selling (not the Pixel or Pixel XL), or I can turn the S7 Edge back in and go back to an old phone and wait out the Pixel XL (which is the phone I really want at this point)...
