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Android Samsung Note 10 Plus connectivity issue with my SUV
LarryRAtwell
Member

My phone doesn't connect and stay contacted to my SUV's wireless connection.  It will connect and then disconnect.  It won't consistently load contacts and messages.  Unreliable. 

 

The dealership has replaced the radio head unit twice with new units.   My phone works well with newer i.e 2021 SUV that I use as a loaner.  Any insight on what might be wrong with my phone?  

 

Other phones contacted to my SUV's radio without issue. 

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Re: Android Samsung Note 10 Plus connectivity issue with my SUV
vzw_customer_support
Customer Support

LarryRAtwell, thank you for bringing this to our attention, and we appreciate the steps you have taken. Making sure you are able to connect your mobile device to your vehicle is important. Let's review. What is the Make/Model of your device? What happens when you try to connect? Are you receiving an error message? 

-Sylvia

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