Automatic password for voice mail not working

[DocinCT]

I set up the phone number for voice mail to include my password *86,,xxxxx#  but when ever I dial voice mail it keeps asking for a password.

What is the right sequence? or is this a bug?

[Snn5]

I do not include the # sign at the end.  *86,,XXXX  You might need an extra , but 2 ,, works for me.

[DocinCT]

Tried it, tried more "," nothing works

[rcschnoor]

Have you confirmed the entire sequence is being sent by your phone?

You could also try replacing the *86 with your 10 digit phone number.

[DocinCT]

Have no idea if the entire sequence is being sent, but since the voice prompt repeatedly asks for a password, likely not.

using my phone number doesn't work either

[rcschnoor]

Your phone may also not be recognizing a comma as a pause. When you manually enter in a contact number, does your phone give you an option for a pause or do you simply put in a comma?

[DocinCT]

The "," was entered from the Sym screen which lists it as Pause(,)

[vzw_customer_support]

DocinCT,

We certainly want to make sure you're able to get your password entered and get into yoru voicemail without any issue. Has this worked in the past? Do you get any error after this or is it just asking you to enter the password? Are you able to get into your voicemail just dialing *86 and then entering the password?

AndrewT_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[DocinCT]

Hi

get into your voicemail just dialing *86 and then entering the password YES

Has this worked in the past? YES on my Samsung Galaxy S3

asking you to enter the password YES Repeatedly

[vzw_customer_support]

DocinCT,

Thanks for those details! Has this ever worked on your current phone? Is this a new device?

AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!