Backup Assistant not working

[LeahTN79]

I changed from a Galaxy S3 to a Galaxy Note 3 over the weekend and I've lost several phone numbers. I updated through Backup Assistant before I disconnected the old phone and ran it on the new phone when I set it up, but they evidently did not all download.  When I log into the Backup Assistant website, I can no longer view the contacts stored so I can figure out what is missing.  Any ideas on where I can find my contact archives??

[vzw_customer_support]

Hi LeahTN79,


Missing contacts is not good! When you log into Backup Assistant do you see any contacts in your trash http://vz.to/JirqgX ? Normally on a Android device your contacts should be backed up to Gmail as well. Have you checked Gmail for a list of your contacts http://bit.ly/1jNRMol ? Where the missing contacts from an application like Facebook, etc., ?

Thanks,
PamelaF_VZW
Tweet us @vzwsupport