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Battery taking forever to charge
queenk
Member

I bought my device a little over a year ago and I recently encountered my fast charger isn't charging my phone quickly anymore. Aside from that, my phone is literally taking HOURS to get up to 90% charge. I checked on verizons troubleshooting forum and it told me to check to see if the battery was still good (you can do this via my verizon app on your phone) and my phones sayin my battery is good. I spoke to a customer service rep and he suggested i backup everything and factory reset it..I did and its still having the same issue. Anyone else have this problem?

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Re: Battery taking forever to charge
vzw_customer_support
Customer Support

queenk-

Battery life is certainly important and I want to make sure your phone is working properly. Thank you for running a device diagnostic through your My Verizon app. May I ask if you are using the original charger that came with your phone? How long does it take to fully charge your phone?

CarmenT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Battery taking forever to charge
queenk
Member

It ended up being a device error, I was sent a new phone.

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