Re: Block Entire Area Codes?
rhinobo
Newbie

worthless information as offered by a Verizon drone.

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Re: Block Entire Area Codes?
vzw_customer_support
Customer Service Rep

rhinobo

I do understand your frustrations with receiving these unwanted texts. I have experienced them myself, and I can attest that it is extremely frustrating. We have some options that can help you prevent and report these unwanted robo text/calls. Check out more information about our Call Filter app here: http://spr.ly/6188ECgKw. Does that help?

 

EdwardL_VZW

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Re: Block Entire Area Codes?
RS11111
Enthusiast - Level 1

So it is possible and even offered once and Verizon prefers to support illegal spammers and let their legimate customers be constantly harassed.   Just great 

Re: Block Entire Area Codes?
Ghellinn
Enthusiast - Level 1

Which you charge an additional $3 per month. Seeing as how expensive your service is to begin with something like this should already be included for your customers. I also like how you give the regular version for free but want to charge for the plus. Nothing can really be done on the free version. The plus version is the only way to actually do anything about the calls but wouldn't be verizon unless they charged you for it. 

Re: Block Entire Area Codes?
vzw_customer_support
Customer Service Rep

We are sorry that this is not an acceptable alternative for you at this time. However, in order to get the additional options there is a charge for this process and service. If you are interested in getting this option we can add it for you or you can use your My Verizon application to complete this process. Please let us know if we can be of any additional assistance with this process. 

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Re: Block Entire Area Codes?
Sandfox99
Enthusiast - Level 1

The unwanted text messages started with a vengeance three months ago. They either have to do with weight loss, getting prizes from Amazon and Netflix, tracking lost packages from UPS and Fed Ex, Getting emergency loans. 95% of them are coming from 216 area code. I would like to block this whole area code as I know nobody who lives there.

Re: Block Entire Area Codes?
9wood
Specialist - Level 2

You can forward the text to 7 7 2 6 no space get a text back to reply with the number can also report to the ftc believe on their site

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Re: Block Entire Area Codes?
vzw_customer_support
Customer Service Rep

It is definitely strange to hear they began around the same time, and the variety of topics the text messages cover. Have you ever replied to any of these numbers? Since the problem began, do you remember ever using your phone number to register for anything online?   DavidR_VZW

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Re: Block Entire Area Codes?
Guy_Thismahn
Enthusiast - Level 1

jaimeg_vzw,

"...you are able to continue blocking the numbers that text you individually as you have been doing."

This is absolutely futile. Individual texts/calls are not the problem. Robocalls of this nature treat area codes as just a prefix. Unless you expect your customers to block 9,999,999 phone numbers from every problem area code then this is simply not an adequate solution. You might as well tell someone getting swarmed by bees the best way to deal with it is to swat away all the bees individually.

Re: Block Entire Area Codes?
Guy_Thismahn
Enthusiast - Level 1

This is just the last 3 days

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