Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
Bought a VZW Note 3 to use with different carrier.

I am on a different carrier but bought a VZW Note 3. Seller said it was unlocked.

calls, sms, mms and internet works fine after entering new carrier settings but things like Android update and wifi hotspot aren't working.

Can you help?  

Labels (1)
Re: Bought a VZW Note 3 to use with different carrier.
Customer Support

We were hoping to see you purchased a new phone to use with us, ajames0623.

It is true that we sell our devices unlocked, however, a device that works on one carrier’s network may not be technologically compatible with another carrier’s network. “Unlocking” a device refers only to disabling software that would prevent a consumer from attempting to activate a device designed for one carrier’s network on another carrier’s network, even if that network is technologically compatible.

Since the device is not active on our network, we would not be able to troubleshoot it.

If you live in the US, we would love to have you set up service with us.

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Re: Bought a VZW Note 3 to use with different carrier.
Sr. Leader

UUpdates on carrier branded phones happen when the phone is using the carrier sim and connects to their network.  You can go to Best Buy and have them update the phone for you.

Hotspot is a carrier feature, not a phone feature.  I have found that prepaid plans may not support tethering with a non carrier branded phone.  iPhone seems to be the exception.