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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Call Waiting calls go to voicemail - Note 9
Steffie2g
Member

If I am on the phone and I receive an incoming call it goes straight to voicemail without any intervention from me.  I am unable to locate any call waiting settings on my phone or any settings that would cause this.

Has anyone ever seen this?

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Re: Call Waiting calls go to voicemail - Note 9
vzw_customer_support
Customer Support

Hello, we can provide guidance through here. Have you tried making sure that Call Forwarding is off?

KerryC_VZW

 

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Re: Call Waiting calls go to voicemail - Note 9
Steffie2g
Member

Yes, I have made sure that call forwarding if off and this only affects calls if I am already on the phone.  If I am not on the phone calls come through just fine.

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Re: Call Waiting calls go to voicemail - Note 9
vzw_customer_support
Customer Support

Thank you for those clarifying details. If you go into your phone app settings do see you an option for call waiting?

 

EllisandraC_VZW

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Re: Call Waiting calls go to voicemail - Note 9
s0ph34k
Member

I have the same issue and I do not see any options for call waiting

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Re: Call Waiting calls go to voicemail - Note 9
vzw_customer_support
Customer Support

I'm sure we can help you with your Voicemail and Call Forwarding. To confirm, when on a call, are your calls going directly to Voicemail, and you do not hear the Call Waiting beep? Please clarify, thank you. 

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