Thanks for the response. I finally found somebody at my local store who could help me out. They called in a ticket to the network team and told me I would hear back by Monday or Tuesday.
I have done as you requested several times to no avail.
Any other ideas?
So I finally heard back from the Network team today, and they told me that the signal in my area (zip code is 30598) is bad.
I totally disagree with that assessment. My Wife's Phone (also on my Verizon account) gets 3/4 bars of 4G at home, while I usualy get 1.
At my office, I cannot get a signal at all any more, yet, my Wife's Enact gets 1 or 2 bars of 4G, or if it's a bad day, her phone will switch back to 3G and get 3/4 bars on 3G.
I realize that each phone is different, but you cannot tell me that a Note 3 with a signal this dismal should be accepted by a customer. The phone worked really well for the first month or so that I had it.
And note to the support team, I just pulled the sim card out again and let the phone boot. I just put the sim card back in and booted the phone.
I got a new PRL update -- it's up to 15310 now, but I am at home. I see no difference in the signal at all at home. It's stll at 3 bars. Which is totally usable and fast on 4G when I need it.
I will post again when I get back to work (office is just a little bit away).
Well, I'm back at the office and things still aren't any better...
I'm checking with the Twitter support team, and then I'll post back here in a bit too.
See Yas and Thanks!
We want you to enjoy the best service possible, I'm sorry to hear the findings were not what you were what you hoped for, but I can definitely look into this since it's definitely odd. Please accept my follow request, follow me back, and send me a direct message so we can move forward with it. If you're already receiving assistance on twitter, then please disregard this message.
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I have been working with anyone who thinks they can help me out, lol. I have been working with the twitter team, but I think I have gone about s far with them as I can... I'll send you some details via message in a minute.
I have had the same issues with this phone since day one. Nothing had helped. As of recent I have no 4g ever. I warn everyone about the Verizon service on this phone. It's the worst I've had on Verizon ever. It's like stepping back in time 5 years. I wish I had not paid full price for this phone. It's maddening watching others getting the full service that I am also paying for.
This issue definitely is frustrating. When I am at work, I get little to no signal at all... I had to swap device to an old Motorola phone that runs 4G as well. To my surprise, the Droid Bionoic by Motorola has a stable 2 bar WITH 4G connection and the device is a lot older. My Note 3 however, can barely hold a 3G connection.. 4G is out of the question.
I'd love to look into this for you and figure out what's going on! Let's take a closer look into this for you. I've followed you in the forums. Please accept me and follow me back, then send a Direct Message to me so we can get started on this.
Thanks very much!
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