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Can I go exchange my Note 7 recall at a store?
SCOCRA2
Member

I have a note 7 that was recalled. I exchanged it for the second note 7 in September. I received multiple text messages and emails saying I need to choose another phone and return this one. They want it to be done via the website. I go to verizonwireless.com and it says I am unable to upgrade the note 7. Anyone else have this issue?

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Re: Note 7 recall
vzw_customer_support
Customer Support

We know how important it is for you to have a working device. You do not have to do the exchange over our website. You are more than welcome to bring your Note 7 into any Verizon Wireless for exchange. Do you have any other questions?


NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Note 7 recall
vzw_customer_support
Customer Support

We know how important it is for you to have a working device. You do not have to do the exchange over our website. You are more than welcome to bring your Note 7 into any Verizon Wireless for exchange. Do you have any other questions?


NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Note 7 recall
Acrillix
Sr. Member

All upgrade eligibility dates have been set back to August 1st. Check again, and as NicholeK_VZW says, you can bring it to the store.

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