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Can hear caller perfectly but they can't hear me!! Help!!
melandsuch
Member

I have never had a problem with my Samsung Galaxy Note 4 until a couple of days ago!! I have been receiving and making phone calls just fine. Until about  3 days ago I called my sister and she couldn't hear me at all but I could hear her just fine it was like my phone was on mute. So I called her back on speaker phone making sure that worked because nothing was pushed to silence my voice, and she actually heard me fine on speaker phone. Any one I call they can not hear me but  I can hear them perfectly. Has anyone else had problems like this on their Note 4??? And if so could someone tell me Please what I can do to fix this??? I've seen other discussions on different websites and they say the same thing but only for the Note 3. I would really appreciate the help. Thank you!!!!

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Re: Can hear caller perfectly but they can't hear me!! Help!!
vzw_customer_support
Customer Support

melandsuch,


That's never what we want to hear! Let's make sure we get your phone back to working great. Can you think of any recent changes around the time this started? Is it an issue with certain callers or everyone? Is it the same if someone calls you?


AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Can hear caller perfectly but they can't hear me!! Help!!
melandsuch
Member

Honestly I have not dropped it or got my phone wet. It has been working perfect until a couple of days ago. And unfournatley, absolutely All calIs are where no one can hear me speak. It's the strangest thing.

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Re: Can hear caller perfectly but they can't hear me!! Help!!
vzw_customer_support
Customer Support

melandsuch,


Thanks for providing those details! We're here to solve this. Can you try putting the phone in safe mode http://vz.to/1QjpWQu and see if there is any change?


AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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