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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can someone from Verizon help me with getting a replacement battery?
NYSuperman
Member

My device may be out of warranty, but I do have a protection plan for it that should help me get a new battery.  It only lasted 8 months and now it dies very quickly.  I purchased a new one on Amazon that ended up lasting only 4 months.  I'd appreciate someone contacting me so that maybe I can get a new battery for my phone.  Thanks!

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Re: Can someone from Verizon help me with getting a replacement battery?
vzw_customer_support
Customer Support

NYSuperman

Having a working battery is a must with these advanced smartphones. What has been happening with your batteries?

ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Can someone from Verizon help me with getting a replacement battery?
NYSuperman
Member

Hello Christopher.  Well the original one that came with the phone only lasted 8 months and then started dropping from about 15% or so to 0% and then shutting the phone off.  I bought a new OEM battery, or so I thought, off Amazon.  It lasted 4 months and does the same thing.  I'm not sure it's even the batteries since it's done it to 2 different Samsung batteries.

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Re: Can someone from Verizon help me with getting a replacement battery?
Kev1975
Member

My does the same it has to to with 5.01 which they fix some in 5.1.1

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Re: Can someone from Verizon help me with getting a replacement battery?
NYSuperman
Member

They don't know if they'll ever release 5.1.1.

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Re: Can someone from Verizon help me with getting a replacement battery?
Doing_work_son

5.1.1 would be very nice, should help battery life as 5.1.1 supposedly fixed the memory leak issues that 5.0, 5.0.1 and 5.0.2 had. Most people I've talked with or read about, who are on 5.1.1 on their Note 4's say that the phone is now snappier, not as much lag and the battery life seems slightly better. A few seem to have some issues, but the majority I've encountered seem to be pleased overall.

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Re: Can someone from Verizon help me with getting a replacement battery?
NYSuperman
Member

I'm hoping this month will bring the 5.1.1 update.  I'm hearing 6.0 may be released in February.

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Re: Can someone from Verizon help me with getting a replacement battery?
vzw_customer_support
Customer Support

NYSuperman-


We understand that software updates are something to look forward too because of the many enhancements they provide.  You can stay current with software release information any time here at http://bit.ly/n5snpq.



EmmaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Can someone from Verizon help me with getting a replacement battery?
dkeith0514
Member

That's a useless response...a link to Verizon news. Thanks.

Re: Can someone from Verizon help me with getting a replacement battery?
NYSuperman
Member

Yeah, but did you expect anything more from a great company such as Verizon Wireless?