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Can't receive texts NOTE 10 Plus
shrotama
Member

Added a new phone and number to account on Monday 3/16.  I went with Note 10 plus 5g.  After in store setup I could make and receive calls....I could also send texts but not receive them.   I spent all day a Verizon store getting assistance from sales and online support with no solution at the end of the day.  I still cannot receive texts two days later.  

 

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Re: Can't receive texts NOTE 10 Plus
vzw_customer_support
Customer Support

Congratulations on your new phone!  This issue with your text messaging has gone on for far too long.  A private message has been sent to assist you further.

SeanC_VZW

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Re: Can't receive texts NOTE 10 Plus
Wbucco
Member

I too have this same issue with no resolution after unknown amount of tech support attempt . 

 

I wont even start with how bad the signal is with this no no matter where I am

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Re: Can't receive texts NOTE 10 Plus
vzw_customer_support
Customer Support

Wbucco, we want your text messages working as needed on your Samsung Galaxy Note 10. Please reference the link attached on how to perform a Software Repair on your phone. This process is universal for any Samsung smartphone. Keep us posted with any changes. 

http://spr.ly/66041QEyE

 

 

AlanS_VZW

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