Can't respond to messages sent using 5 digit codes
QueenGypsy
Newbie

I'm having an issue with responding to any message that is sent to me from a 5 digit code instead of a actual phone number, i.e. any message sent from a doctors office which requires me to respond by typing the word CONFIRM or CANCEL. Does anyone know why this is suddenly happening?

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Re: Can't respond to messages sent using 5 digit codes
vzw_customer_support
Customer Service Rep

Hello there, QueenGypsy! We are concerned to hear you are not able to send short code messages, and we would be more than happy to help you today. Can you please elaborate further? When did this issue start? 

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