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Can't restore messages
Tombln
Member

I don't have Verizon cloud backups and my old phone died.  New phone has been backed up from Google which restores everything except for texts.  Any way to get those old messages onto my new phone?

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Re: Can't restore messages
vzw_customer_support
Customer Support

We know how important it is to be able to access your previous texts, Tombln! Sorry to learn your old phone is no longer working! We are glad you have a new device though! I'd be happy to look into this for you. On your old phone, did you use the text app Verizon Messages (Message+)? This app allows you to backup your messages. Click here to learn more: http://spr.ly/6607EncWJ.

NicoleR_VZW

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Re: Can't restore messages
bearone21
Leader

depends what you mean by died, still power on, access any apps??

 

if yes, you can install samsung smart switch on both & with wi-fi can xfer messages.

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