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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Cannot connect to cloud app: error 10009

I can't seem to connect to the cloud app on my Note 4.

I can, however, login to my myverizon account on the computer.

I have tried disabling and re-enabling the app, force quitting the app, deleting the data and the cache and nothing seems to be working. I also have reset my password quite a few times since it keeps telling me its locking me out of my account. It is throwing out error 10009.

Anyone else having this issue??

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Re: Cannot connect to cloud app: error 10009
Customer Support

Harmye52, let's work on getting your Verizon Cloud back to normal. I know how important it is to be able to backup all your important information. Also, thank you for the helpful information and let's continue working on getting this resolved. Please confirm that the Verizon Cloud has the current version installed and retest the application after updating. Please keep us posted with your progress.

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