Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Cannot connect to cloud app: error 10009
HARMYE52
Member

I can't seem to connect to the cloud app on my Note 4.

I can, however, login to my myverizon account on the computer.

I have tried disabling and re-enabling the app, force quitting the app, deleting the data and the cache and nothing seems to be working. I also have reset my password quite a few times since it keeps telling me its locking me out of my account. It is throwing out error 10009.

Anyone else having this issue??

Labels (1)
0 Likes
Re: Cannot connect to cloud app: error 10009
vzw_customer_support
Customer Support

Harmye52, let's work on getting your Verizon Cloud back to normal. I know how important it is to be able to backup all your important information. Also, thank you for the helpful information and let's continue working on getting this resolved. Please confirm that the Verizon Cloud has the current version 16.2.19.1 installed and retest the application after updating. http://vz.to/2cJxpN2 Please keep us posted with your progress.


GersonG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes