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Change my phone number now having issues with texting
ANGMARTAY
Member

Changed my number after about 10 years. Now I am having issues with it making group text with my old number. I have restarted my phone twice and this hasn't helped. As of right now it is only 2 people that it is doing this to. Just talked to my daughter it is actually sending the text from the old number. Help

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Re: Change my phone number now having issues with texting
vzw_customer_support
Customer Support

We want to make sure you are able to use your new number. We understand the concern. What kind of phone do you have? Have you tried resetting the network settings? Have you tried deleting the old group message and starting a new one with the new acquired phone number?

 

JavierMD_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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