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Constant dropped calls, no signal, data connection loss...customer service no help
LtlRebl
Member

Since the beginning of November I have been having connection issues on 3 devices whenever I am at home. I depend on my phone, both calling and data for my business. I do not have wi-fi at home, that is what my unlimited data plan is for. Have called customer service several times, reset, cleared cache over and over, to no avail. Somebody help please!!!!!!!!!!

Re: Constant dropped calls, no signal, data connection loss...customer service no help
9wood
Sr. Member

Same problem with me there " troubleshooting" does nothing and they don't seem concerned at all to fix it I have several ticket and promise to fix just gets ignored my experience is just been talking to myself with them

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Re: Constant dropped calls, no signal, data connection loss...customer service no help
LtlRebl
Member

Makes me so mad! I have been Verizon loyal for 15 years now, have 4 phones, 2 jetpacks and a tablet on my account, hubby has 5 phones and a jetpack on his. Our jetpacks don't seem to be affected, but the phones and tablet are, and only here at home, where there are 2 towers within 2-3 miles (opposite directions, as the crow flies) from my house. I get better reception in the middle of Wyoming!!

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Re: Constant dropped calls, no signal, data connection loss...customer service no help
Tigerstep
Sr. Member

A stranger thousands of miles away can't do anything to your local tower.

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Re: Constant dropped calls, no signal, data connection loss...customer service no help
SDPismo
Member

I wonder if you, like me are being affected by the Mexican border interference. Not if you don't live by it though 😉

 

Verizon said it was fixed but I'm getting constant changing reception and dropped calls/bad call reception.

Re: Constant dropped calls, no signal, data connection loss...customer service no help
vzw_customer_support
Customer Support

That's certainly a big issue with the phones when you're home, LtlRebl. We can certainly help look into the trouble with you. How long has this issue been going on in your house?

ZakC_VZW

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Re: Constant dropped calls, no signal, data connection loss...customer service no help
vzw_customer_support
Customer Support

We always strive to provide you with the service you need, SDPismo. Are you only having issues with your dropped calls? How are your text messages and data working for you?

EllisandraC_VZW

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