Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Data Overage
Litebrite78
Member

My mobile is data is turned off and only connected to WIFI, however data tracker shows still using data.  Took a screen shot of data and ensured data was off, 5 min later shows used .05GB. How is this possible and any other settings to completely disable cellular data (wifi only). Rcvd 4 overage bills during quarantine which seems weird as i'm 95% on wifi (scam likely?)

0 Likes
Re: Data Overage
vzw_customer_support
Customer Support

We understand how important is to learn how your data usage is working and will be happy to help. Please tell us, what model is your device and is the software up to date? Who is your Wi-Fi Provider?

 

0 Likes
Re: Data Overage
Tigerstep
Sr. Member

Data isn't reported in real time from your My Verizon..

0 Likes