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Data connection stability issues since lollipop OTA?
rckt82
Member

Is anyone else having network connection issues on their N4 after the lollipop update? At home, my 4G signal drops from 2-4 bars. At work it's the worse. It bounces from 4G, to 3G, and EVDO. It's never done that before until after the update. I turned on my wifi to help with keeping a stable signal, but that doesn't help. It keeps dropping my wifi and tries to switch back to the verizon network and starts switching through the different signals. In the meantime it my phone stops receiving a signal, so trying to stream music is almost useless as it pauses to buffer waiting for a signal.

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Re: Data connection stability issues since lollipop OTA?
vzw_customer_support
Customer Support
rckt82,

Thanks for keeping us posted with your troubleshooting. The lollipop update works best from a clean slate. The best option to get the phone working again will be a backup and factory reset.

How to Backup: http://www.verizonwireless.com/support/how-to-use-verizon-cloud/?lid=sayt&sayt=verizon%20cloud*

How to Factory Reset: http://www.verizonwireless.com/support/knowledge-base-121760/

ChristopherM_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Data connection stability issues since lollipop OTA?
garberinc
Member

I have the note 4. Since lollipop signal strength is awful. Lots of dropped calls. How can I revert to KK?

Re: Data connection stability issues since lollipop OTA?
vzw_customer_support
Customer Support
garberinc,

Help has arrived! Making sure you have a reliable connection is our top priority. What zip code are you experiencing these service issues in? While the device is unable to revert back to the previous software version, we can certainly take a closer look to see what's going on. Has this affected voice, data or text?

EfrainM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Data connection stability issues since lollipop OTA?
rckt82
Member

I'm having major connection issues in zip code 45069. it's very unstable, it consistently bounces from 4G, to 3G, and 1X. before the lollipop ota I always held a 4G signal. at home it stays on 4G but my signal is weaker. my home zip code is 45246.

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Re: Data connection stability issues since lollipop OTA?
rckt82
Member

my voice connection seems fine but I get a lot of failed notifications on sent texts. zip 45069 & 45246 

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Re: Data connection stability issues since lollipop OTA?
vzw_customer_support
Customer Support
rckt82

Let's get you the service we come to expect as a Verizon customer! When did this data fluctuation begin? Is this happening indoors or outdoors? Does anyone else experience this in this area? Try these steps and keep us updated http://www.verizonwireless.com/support/galaxy-note-4-troubleshooting-fluct/ .

JorgeO_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Data connection stability issues since lollipop OTA?
rckt82
Member

I'm still having data connections. It's getting a bit beyond annoying now. Having one of the best phones on the "nations fastest" network doesn't do any good if you don't have a connection. Right now I can't even connect to 3G or 4G.

The issue began immediately after receiving the OTA update from kitkat to lollipop. I didn't have any data connection issues until the software update. Since the upgrade is when it became unstable. I've tried going through the troubleshooting process including a factory reset.

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Re: Data connection stability issues since lollipop OTA?
stef7
Sr. Member

What happens when you go into Settings | Mobile Networks | System Select | Network Mode, and change from Global to LTE/CDMA?

Also, turn off Smart Switch. If your WiFi is weak, do you really want the phone reverting to sending data over the cellular network?

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Re: Data connection stability issues since lollipop OTA?
rckt82
Member

I tried limiting my network mode to just LTE/CDMA yesterday. I completely lose my connection rather than switching to 1X now.

I have the smart switch off, because my data streaming (music stream) kept getting interrupted even more then it was when it was bouncing between the cellular networks. adding wifi to the mix just added one more cycle for my data connection. Running purely cellular data isn't a concern. I simply want a stable connection.

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Re: Data connection stability issues since lollipop OTA?
vzw_customer_support
Customer Support
rckt82,

Thanks for keeping us posted with your troubleshooting. The lollipop update works best from a clean slate. The best option to get the phone working again will be a backup and factory reset.

How to Backup: http://www.verizonwireless.com/support/how-to-use-verizon-cloud/?lid=sayt&sayt=verizon%20cloud*

How to Factory Reset: http://www.verizonwireless.com/support/knowledge-base-121760/

ChristopherM_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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