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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Device Deal

Bought a new Note 9 from Verizon in October but found that they offered the same device as a promotional deal during Black Friday of this year.  Since this is a very expensive phone and since I have been a customer with Verizon for a long time, I thought that I could participate in this promotional deal since I chatted with them online on November 23 (before Black Friday).  In chatting with 2 different employees, I was informed that I would get a call back from the Specialty Team within 24 hours of my request.  No call back occurred and I tried calling them myself but couldn't get thru.  So now today (Nov. 26) I chatted again online with them and I finally received a call back.  They informed me that unfortunately they couldn't give me the Black Friday Deal because I needed to turn in my phone 14 days after I purchased it.  Wow!!  So not being told that maybe there will be a deal on it during Black Friday which would have made me wait until then before spending $1000 for the phone, I am going to think twice about staying with Verizon at this point as I feel that they really dont care about loosing a valuable and long time customer since they couldn't do anything for me on lowering the price of the Note 9. I should also add that the particular store I purchased the phone from CLOSED!!

Labels (1)
Re: Device Deal
Community Leader
Community Leader

Sounds like you purchased your phone from a third party retailer and they would also have different return policies.

Verizon Wireless does a Black Friday deal for many of their current phone and device selection every year.

Verizon Wireless Return Policy | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Device Deal

not to be rude but verizon has no responsibility to announce 2-4-1 deals in advance.