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Every since I completed my last update, my menu and back button disappeared. how do I get it back. Also emails come in and go out on its own. How can i stop this from happening.
Bomma
Newbie
‎08-10-2014 08:10 PM

Every since I completed my last update, my menu and back button disappeared.  how do I get it back.  Also emails come in and go out on its own. How can i stop this from happening.

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Re: Every since I completed my last update, my menu and back button disappeared.  how do I get it back.  Also emails come in and go out on its own. How can i stop this from happening.
vzw_customer_support
Customer Service Rep
‎08-13-2014 05:20 AM

Let's look further into this Bomma! Are the menue and back button  unresponsive or not there at all? Does this only happen when you are doing something specific? Have you tried removing the email account and re-adding in effort to resolve the email concern? Please share.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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Re: Every since I completed my last update, my menu and back button disappeared. how do I get it back. Also emails come in and go out on its own. How can i stop this from happening.
Bomma
Newbie
‎08-13-2014 06:37 AM

Hi.  The buttons are just not there.  They came back in for a few days and went away again.  I did nothing to make them come back nor leave.  I tried shutting down, taking out the battery, which neither worked.  I have not tried to delete and reload my email.  I will try that.  Thanks.

Valerie ... Sent from my Verizon Wireless 4G LTE Smartphone

Personal info removed as required by the Verizon Wireless Terms of Service.

Message was edited by: Admin Moderator

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Re: Every since I completed my last update, my menu and back button disappeared.  how do I get it back.  Also emails come in and go out on its own. How can i stop this from happening.
vzw_customer_support
Customer Service Rep
‎08-15-2014 07:21 AM

Bomma,

Thank you for the additional information. We are going to figure out what is going on for you. Did removing and readding the email solve your issue with the email? Lets give this a try http://vz.to/1qco1hm. Please advise if this solves your issue as far as the buttons on your phone are concerned.

StevenR_VZW
Follow us on Twitter at @VZWSupport

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Re: Every since I completed my last update, my menu and back button disappeared. how do I get it back. Also emails come in and go out on its own. How can i stop this from happening.
Bomma
Newbie
‎08-15-2014 08:17 AM

I deleted and reloaded my email account yesterday.  So far it is not reloading by itself. 

I just did the safe mode restart and it did not bring the buttons back.  I have taken out the battery before and it did not help.  Thanks

Valerie Waldon

Sent from my Verizon Wireless 4G LTE smartphone

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Re: Every since I completed my last update, my menu and back button disappeared.  how do I get it back.  Also emails come in and go out on its own. How can i stop this from happening.
vzw_customer_support
Customer Service Rep
‎08-17-2014 07:12 AM

Bomma,

Thank you for the details and the troubleshooting you have done thus far. Have you tried doing a factory reset on the device? http://vz.to/1tzgpY6

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: Every since I completed my last update, my menu and back button disappeared. how do I get it back. Also emails come in and go out on its own. How can i stop this from happening.
Bomma
Newbie
‎08-17-2014 12:10 PM

I'll try that when I backup my data.

Valerie Waldon

Sent from my Verizon Wireless 4G LTE smartphone

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Re: Every since I completed my last update, my menu and back button disappeared.  how do I get it back.  Also emails come in and go out on its own. How can i stop this from happening.
vzw_customer_support
Customer Service Rep
‎08-18-2014 05:34 AM

Thank you for the information. Please keep us posted with any questions or concerns.

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: Every since I completed my last update, my menu and back button disappeared. how do I get it back. Also emails come in and go out on its own. How can i stop this from happening.
Bomma
Newbie
‎08-25-2014 03:37 PM

For some reason again, while trying to fix the email connection problem in settings, afterwards my back button showed back up.  Nothing I did differently, didn't change any settings.  I'll see how long they stay this time.

Valerie Waldon

Sent from my Verizon Wireless 4G LTE smartphone

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