Fast Charge does not light up

[Farmgirl59]

Have been having trouble with fast charge. Used to work fine but now it don't. Even bought new charger..Thanks!

[Ann154]

Which phone model is this?

[Farmgirl59]

Hello, it's a Samsung Galaxy Note  4 phone

[bearone21]

is "fast charge" selected in settings/battery??

[vzw_customer_support]

Hi Farmgirl59,

I hear your need for a faster charging speed. We know its important to have a device that is working properly. Lets get this fixed. When did the issue start? Are you using the manufacturer approved charger for this device? How long does it take the device to go from 0% charge to 100% charge?

Thanks,

PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Farmgirl59]

Hello Pamela,It's been a long time since my phone's fast charger worked. The box is always shaded. Yes I use the charger that came with the phone and have even bought a new charger, didn't help. Usually I charge my phone overnite. It seems to take a long time, I can't even play a game while charging.  Thanks for your help!!

Sent from my Galaxy Tab® S2

[vzw_customer_support]

Farmgirl59,

This is definitely not how your device should be working. Do you recall anything out of the ordinary changing before this began? Any software updates or new apps downloaded?

ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!