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Finger scan not working
michgal51
Member

Just charged my phone, was working fine. Now the finger scanner won't work and I don't have a password set.  Cannot access my phone!  HELP!

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Re: Finger scan not working
Ann154
Expert
Expert

I thought you were required to create a backup pin password in case the fingerprint scanner doesn't work?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Finger scan not working
vzw_customer_support
Customer Support

michgal51, having access to your phone is an absolute must. Help is here to ensure we get you back connected to the world. Ann154, you are correct. In the event that you set up the finger scanner, it does require you to have a back up pin. It sounds like this is not known so in this event, we must have you do a complete factory data reset. It is the hope that the phone’s content has been backed up as it will erase all the content on the phone so that you can gain access to it again. Click here for the steps on factory data reset. http://spr.ly/6581B9KiX


NatashaA_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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