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Fingerprint scanner
David_PCFL
Member

The fingerprint scanner on the Note 4 sucks. I set it up and now I can't remove it because it's so difficult for it to recognize my fingerprint. I know how to remove it. I just can't get the scanner to recognize my print in order TO remove it. Each time I swipe my finger, it says do it differently. I do, then it says faster them slower, blah blah blah! Is there a way around this without resetting my phone! ?

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Re: Fingerprint scanner
mama23dogs
Sr. Leader

Use the optional 6 digit code, which you need anyway to remove the fingerprint option. 

The scanner allows you to scan in 3 prints.  I scanned the same finger all 3 times to be sure.  One scan fails too often.

or you can change to another option for unlocking.

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Re: Fingerprint scanner
vzw_customer_support
Customer Support

We regret to learn you're having trouble with the fingerprint lock screen, David_PCFL. We definitely want to make remove this aggravation for you. To remove the fingerprint option, follow these steps: Settings > Lock Screen > Screen Lock > None. Check out additional support for lock options here, http://vz.to/1NRJR6e.


DanielleR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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