Fitbit Flex no longer connecting after update

[mimi62181]

Yes, I'm having the same problem with my Garmin Vivofit and Vivofit 3.  Android did a system update to N910VVRU2CQF2 on 8/8 and ever since I can't connect either of my Vivofit fitness trackers via bluetooth on my Samsung Note 4.  The tracker is fine since it can still connect to my Samsung tablet.  I have been talking to Garmin and Verizon. I have done the following:

uninstalled and reinstalled the Garmin Connect app

removed and tried to re-add my devices (it says it can't communicate with my trackers)

taken the phone down and brought it completely back up

factory reset the Garmin Vivofit

tried to add the brand new Garmin Vivofit 3

worked with Verizon and reset my connections

Nothing is working. This is frustrating.

[vzw_customer_support]

mimi62181, we're here to help. We know how important it is to have your device connected to your personal accessories so you can enjoy the full experience on your smartphone. Let's get to the bottom of this. How is your Bluetooth service working when you're trying to connect other devices? Can you describe what happens when attempting to connect your vivofit device?

SamanthaT_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[THINKER214]

I have a Galaxy S5.  I was prompted to update the software on 8/8/17, but didn't download it until about 2am on 8/9/17.  An hour later I tried to sync my Fitbit Blaze, but was no longer able to and haven't been able to sync since then without restarting both my phone and tracker.  With the complaints in this discussion board alone in addition to my own experience, it seems pretty clear the problem lies in the security patch pushed by Verizon on 8/8/17.  I am asking that Verizon acknowledge there is a problem with the software update and please fix it as soon as possible.

[vzw_customer_support]

thinker214,

We absolutely want you to enjoy your Fitbit. Do other bluetooth devices have trouble connecting to your phone? Do you receive a specific message when you attempt to pair the two? JosephT_VZW

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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[mwolfeaxon]

We cannot connect our Axon Flex body cameras to the samsung s5 after 8/8 update. We've tested other BLE devices and they do not connect.

This is an urgent issue. Please fix samsung.

This is also effecting Samsung S5 devices with the update.

[LORSTI15]

The issue has yet to be resolved, the answer is not to randomly continue to try to pair my vivofit device as until software engineers fix the problem I am wasting time and energy.  Just please acknowledge that there is an OS  issue and reach out to me when it is fixed. Thank you!

[vzw_customer_support]

LORSTI15 ,

We certainly want to make sure that your concerns are being addressed. We are happy to help you troubleshoot your device here, however, if your concern is with the OS on your device I do suggest that you reach out to the manufacture and or developer. The OS is outside the scope of our support, while we are happy to help you troubleshoot, we do not create them. Please let us know if you would like to continue with troubleshooting here.

NicoleT_VZW Follow us on Twitter @VZWSupportIf my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Dave-in-Decatur]

Verizon Wireless Customer Support wrote:

thinker214,

We absolutely want you to enjoy your Fitbit. Do other bluetooth devices have trouble connecting to your phone? Do you receive a specific message when you attempt to pair the two? JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

I'll let THINKER214​ respond for themselves, but I'm in the same boat (I'm the OP of this thread), and I can report that other BT devices are working fine with my phone. Fitbit devices (at least the Flex) do not pair with BT; they somehow connect directly. Possibly this is the issue.

[JOAN912]

I contacted Garmin support, and they asked for Galaxy S5 phone information and screenshots of the failed pairing/connecting process.

They also asked for  the Garmin Android sync log, but my logs were empty because I removed and replaced the app thinking that would solve the issue.  Of course, it didn't.

I wonder if there's a way to roll back the Verizon update?  That should be an option for resolving this issue.

[JOAN912]

Can we rollback the Verizon update?