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Forgotten Password to old phone
JLor
Member

I recently bought and setup my samsung galaxy note20. I have forgotten my password to my samsung galaxy note5. I have tried to figure it out so many times that it is now telling me that I only have 2 more chances to get it correct before it does a factory reset. How can I unlock my phone (that no longer has service) to get all of my pictures off of it??

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Re: Forgotten Password to old phone
vzw_customer_support
Customer Support

I am sorry to hear that you have been unable to get into the phone. You can attempt to get in with the Android Device Manager found at https://www.google.com/android/find. Also the Samsung device may be protected by the Samsung security features as found at https://www.samsung.com/latin_en/support/mobile-devices/how-can-i-unlock-my-galaxy-device-if-i-forgo...

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Re: Forgotten Password to old phone
JLor
Member

The link you posted does not work.

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Re: Forgotten Password to old phone
vzw_customer_support
Customer Support

My apologies for the previous link.  Here is a more updated link with more information:

https://www.samsung.com/in/support/mobile-devices/how-can-i-unlock-my-galaxy-device-if-i-forgot-the-...

Does this help?

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