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Galaxy Note 3 -Call Connect Issue - Can't Hear Caller, Caller Can't hear me, unless I do a battery swap? Why?
Samsohine
Member

I am having a weird issue w/ my Note 3. At random times, if I try to make a call, or receive a call. There will be dead silence on both ends. In fact, there is no call connect sound even made. It's very annoying.. However, if I switch batteries (factory originals),then it works temporarily, but goes back to having that same issue, that same day. So I have to always carry around a spare battery with me. I've tried everything.

1. Soft reset. May or may not work.

2. Factory reset, worked for a few days. then went back to it's original state.

3. Removing  all apps possible. Also disabled quite a few apps

4. Tried every type of diagnostics check. Nothing helped.

5. Switched batteries (factory originals). Temp fix, but goes back to having the same issue.

Please helps. Thanks.

SS -Note 3 - Verizon - Call Connect issue.

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Re: Galaxy Note 3 -Call Connect Issue -  Can't Hear Caller, Caller Can't hear me, unless I do a battery swap? Why?
stef7
Sr. Member

You might want to try cycling Airplane mode. Changing Batteries is essentially power-cycling the phone. But people with SMS issues on other Samsung devices are finding if they power-cycle their devices the SMS messages go through. For others, they've had success cycling Airplane mode.

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Re: Galaxy Note 3 -Call Connect Issue -  Can't Hear Caller, Caller Can't hear me, unless I do a battery swap? Why?
vzw_customer_support
Customer Support

Samsohine,

I appreciate the steps you have takjen to resolve this; I can imagine how upsetting this is. Let's get to work and fix it. Please use the manufacturer approved batteries. The complete a factory reset http://vz.to/1v604ge but make sure you disable http://vz.to/1kRFu05. Then, don't restore any apps and skip Google Set up.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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