Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
Chapman1969
Contributor - Level 1

I agree with you 100% and if all of us note 4 owner's stick together we can

make a difference because we all know verizon reads everyone's post. so

verizon we are just asking when will we get the update or if you plan on

just skipping 5.1.1 for the 6.0 update so your customers deserve to know

0 Likes
Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
Kev1975
Enthusiast - Level 3

Android system 15%

Android os  20%

Screen 1%

Battery at 40%

This is been off the charger for 4 hours

0 Likes
Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
jeepntj
Enthusiast - Level 2

My note just had a random crash with no report given.

0 Likes
Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
Zx1truth
Enthusiast - Level 2

Why don't you CSR's get it!!!!!!Or is Verizon mandating you to look and act stupid on purpose! We are a very intelligent consumer group here and we want just ONE ANSWER!!!!          5.5.1      WHEN?????????

Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
vzw_customer_support
Customer Service Rep

Failure is not an option FinkMJ. I own that device as well and just recently updated it.  Let’s address this battery issue. When did you  update the software? Outside the update has there been any other changes to the device (new apps, increase in usage etc.)?
AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
DarthScott
Enthusiast - Level 3

I went to the Verizon store and showed them the issues my phone

had.....they booted in safe mode and did some tests. They attributed the

problems to hardware issues. I pay for the insurance and received the

replacement the next day (this was Friday December 4). I did what they

asked and ran the phone with the absolute minimum in case I have an app

causing the problem. The battery was fully charged when I started, after

10 minutes when I received my first text message and battery was at 73%.

The android OS and Android System were at the top of the list. During my

removal of the games and apps that come pre-installed, the phone locked up

twice and rebooted. It drops connection to my Samsung gear 2 neo multiple

times throughout the day.

Listen, as an IT Manager and 20+ year IT Service provider, the conclusion

is clear. The only thing common between these two phones is the batter and

my Google account. Since I didn't have these problems with this same phone

on 4.4.4 and it's unlikely that the battery will cause some of these

issues, it appears to be an OS problem.

Verizon should be working diligently to resolve these issues for their

loyal paying customers and communicate the status of these updates.

Keeping people in the dark is bad for business.

As I'm typing this message I've lost 10% of my battery, and I have my

screen brightness low as to conserve as much as possible. Something is

wrong, please fix it or let me get a phone of my choice to replace this

headache.

On Dec 6, 2015 5:20 PM, "Verizon Wireless Customer Support" <

Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
Zacharee1
Contributor - Level 1

Oh, your battery is definitely destroyed. I demanded a replacement battery from VZW and it actually helped slightly. I can tell that my old battery was killed by lollipop.

0 Likes
Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
Zacharee1
Contributor - Level 1

Personally, I'd really appreciate if the Customer Support team would be a bit more personal. You definitely tried to relate, but you didn't actually give a comparison of any sort. Of course being polite is generally better, but after a while it just seems like you're distancing yourselves from everyone.

0 Likes
Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
axton900
Enthusiast - Level 2

In a few weeks you will understand how bad the battery life is after the

update. Just release 5.1.1 and make our lives easier. Troubleshooting will

not do anything. In a few weeks you will join the army

On Dec 6, 2015 5:20 PM, "Verizon Wireless Customer Support" <

0 Likes
Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
Zacharee1
Contributor - Level 1

Wouldn't that be great?

0 Likes