We strive to provide our customers with the latest software updates. However, we as we do work with the manufacturer some updates may take time. For the most recent notices, here is a link: http://www.verizonwireless.com/support/software-updates/.
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That's all fine and dandy, however that page only tells you about the
currently released software. What customers are wanting is to know if and
when updates are coming. It's frustrating to know that your model phone
has a software update from the manufacturer released months ago and your
carrier hasn't released it. Especially since the update fixes a bug that
is causing problems and frustrations to your customers. Providing as much
information to your customers and ensuring their phones operate as they
should should be your first priority.
On Dec 13, 2015 12:37 AM, "Verizon Wireless Customer Support" <
Out of curiosity, what is everyone's current android version? I'm on 5.0.1. Is there a more recent version available to Verizon customers? Or is Verizon really that far behind?
Oh no, we're all on 5.0.1 still, and Verizon really IS that far behind. They couldn't give [removed] about the Note 4.
They haven't even said *if* we're getting anything beyond 5.0.1, so who really knows what's going on at this point. For all we know Verizon said [removed].
That's false. Like I said those Lowe level reps will never know that information. Also even they admitted a few years ago they didn't do it this way and they are the ones paid to code the apps themselves. They only give the update when they finish for each carrier modifications carriers pay for.
Get something from a CEO or from the development team if you want something with real clout.
Interesting... I was looking for the Verizon Wireless Support response following what the Samsung Support Rep suggested. Are you Verizon Support?