Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
Hotshoe
Enthusiast - Level 3

Because they don't care and have a business model of pushing clients to new products just like what was done with the Note 3 and above in this thread with the Note 4. Do you realize Verizon never owned up to the problems with the Note 3? What company doesn't acknowledge what the whole country knows? Those that get fined and sued by the US Govt. Some of us are tired of the lies and bs. We pay a ton of money and simply want our phones to work. And yet you defend them and have no problem with them. 5.1.1 was released in April this spring and it is now basically November. Ueah, Verizon doesn't have it. Then how is it on other phones? They didn't redesign all of lollipop. Good grief.

Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
Hotshoe
Enthusiast - Level 3

Too funny. We don't want to lose you from the 'family." Family doesn't treat each other like Verizon does.

Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
emlspencer
Enthusiast - Level 3

Too true Hotshoe.  Verizon is treating it's Galaxy Note 4 customers like the red headed step child of their 'family'.

Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
Ann154
Community Leader
Community Leader

Each phone model is updated independently. Samsung can't write one set of codes that works for all carriers so the update hasn't been released to all of the carriers. Even if they did manage to get the update to all carriers at the same time, each carrier has different testing protocols that can take a few weeks to over a month to complete. Sprint is usually the shortest and their update was issued at the beginning of August. T-Mobile and AT&T are somewhere in the middle with Verizon usually taking a month. If any of the tests fail, the update goes back to the manufacturer for debugging and recoding. Then the testing starts all over again. The AT&T update was issued in the first half of October. That's a TWO month difference between the Sprint model and the AT&T model. Why the long time frame? The tests could have failed. Samsung could have only completed the AT&T update in September AFTER the Sprint model was done. Because Samsung isn't open about their software updates no one knows, but HTC and Motorola have been open with their plans. 

The public HTC and Motorola update paths indicate that each carrier model takes a parallel but separate path for a software update. Some models are started before other models. Some have more component certification requirements that have to be completed before the software is finalized. The phones with CDMA radios are a good example. The manufacturer does their own testing to see if it is ready for send to the carrier. The carrier receives the update for their testing and if successful notifies the manufacturer the update is authorized for release.

There is a longer process then you realize is involved in getting these updates ready.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
Hotshoe
Enthusiast - Level 3

Yeah, a month. Wonder why the Note 3 took over a year! SMH. Nothing but excuses.

Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
Crapola125
Enthusiast - Level 1

Let's face it, BOTH Samsung AND Verizon have terrible track records when it comes to customer service (been with Verizon for many years and have had several Samsung phones) but according to Samsung's own website, they have finished the update for ALL variants of the Note 4 (link below). This would lead me to believe that Verizon is to blame at this point. Maybe now we can all stop bickering with each other and put the blame where it belongs.

http://Samsung.youmobile.org

Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
Cdubb82
Enthusiast - Level 2

I wonder of they're trying to troubleshoot the update better than the 5.0.1

update before letting it loose.

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Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
Ann154
Community Leader
Community Leader

That website isn't a Samsung official website.  It is basically a blog site and it is incorrect.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
Tidbits
Legend

That's not an official Samsung website. Don't let the .org fool you...

Re: Galaxy Note 4 Android 5.1.1 Update - VZW FAIL
Ann154
Community Leader
Community Leader

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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