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Galaxy Note 8 "Authentication Error Occurred"
jdblind
Member

Anybody having issues connecting to Wifi with Galaxy Note 8? I originally had no problem but within the last month it has started giving me an Authentication Error Occurred. I kept resetting my home router and I was finally able to get it to connect to that one. However, at work I use a mobile hot spot and up until a month ago was able to connect seamlessly. Now, I have tried everything that I can think of and it wont connect. I did a soft reset, restarted in safe mode, reset network settings, re-typed the password. I have looked at countless websites and videos to no avail. Any ideas?

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Re: Galaxy Note 8 "Authentication Error Occurred"
vzw_customer_support
Customer Support

It is important that you are able to get a stable, reliable connection to your Wi-Fi, <<removed>>. Authentication errors can be a major headache. One approach that might help is to go into your Settings menu, go to the Wi-Fi section, tap Advanced, Scroll down to "Keep Wi-Fi on during sleep," select "Never" and power cycle the device, then go back into the Settings menu, go to the Wi-Fi section, select advanced again, and set "Keep on during Sleep" back to "Always."

PeterP_VZW
Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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