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Galaxy Note 9 will not stay connected to my LTE Network Extender
Johnnylp
Member

Galaxy Note 9 will not stay connected to my LTE Network Extender.  It connects then drop within 30 minutes. 

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Re: Galaxy Note 9 will not stay connected to my LTE Network Extender
Johnnylp
Member

After working with Tier 2 Support for several days, it was determined that my Verizon LTE Network Extender was working properly and that the issue must be the phone.

Resets and Factory Resets did not fix the problem nor configuration changes.  

Eventually, Verizon replaced the phone and the new unit has functioned properly and stays connected to the extender.  

View solution in original post

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Re: Galaxy Note 9 will not stay connected to my LTE Network Extender
jav6
Sr. Member

@Johnnylp wrote:

Galaxy Note 9 will not stay connected to my LTE Network Extender.  It connects then drop within 30 minutes. 


You might identify exactly which model LTE Network Extender you have.

...Just another VZW customer...trying to offer some assistance...
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Re: Galaxy Note 9 will not stay connected to my LTE Network Extender
vzw_customer_support
Customer Support

Hello, Johnnylp. Help is here! We know how important it is to have reliable service. To clarify, does this only happen when you are connected to the Extender? CourtneyM_VZW

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Re: Galaxy Note 9 will not stay connected to my LTE Network Extender
Johnnylp
Member

After working with Tier 2 Support for several days, it was determined that my Verizon LTE Network Extender was working properly and that the issue must be the phone.

Resets and Factory Resets did not fix the problem nor configuration changes.  

Eventually, Verizon replaced the phone and the new unit has functioned properly and stays connected to the extender.  

0 Likes