Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Galaxy note 10 can't get 5G. I've been riped off.

Aside from the phone being advertised as a 5G phone, I was told specifically that it accepts both of the 5G networks.

Well upon upgrading my plan to a 5G plan today, it looks like I was lied to and after combing through dozens of threads on this subject its become painfully obvious that customer service either can't or won't do anything to help and the company is perfectly comfortable lying to their customers, some of which like myself, have been with the company for 20 years or more! 

This just adds to the incredible list of abuses suffered by Verizon. 

Re: Galaxy note 10 can't get 5G. I've been riped off.
Customer Support

We definitely don't want you to feel that way, Owenpowell! I'm more than happy to take a closer look into this for you, and make sure you have the correct information about your phone. Along with this reply, I will send you a Private Note. Thank you!