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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Help Note 5

I recently updated my software and now my home button and power button aren't working. I have done the reboot and cleared my cache and still they won't work. I'm at my breaking point and need my buttons working!  Anyone else experience this with the new update?  Any advice?

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Re: Help Note 5
Customer Support


Software updates are intended to provide customers a better wireless experience, not worse. I would love to assist in resolving this device issue with you.

When you say the home and power buttons aren’t working, is this happening intermittently or do they not work at all? Please let me know so that I can further assist.

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!