Here is the swap answer for N7 - What about VZW online purchases?

[sturner888]

JohnB_VZW,

I received my original on 8/19, and was able to exchange by phone on 9/20 (received replacement 9/22). Obviously I was well beyond the 14 day "Worry Free" deadline, so there is STILL no consistency between responses that folks are receiving!

[JSM71]

Agree, bought online, I was nice enough to make two return attempts at corporate stores but was refused.  At this point, I bought online, I'm going to return online, or not at all.  Clearly Verizon doesn't think there's a problem or they would be taking care of their customers - anything else they're putting out there is just PR.  You know who/where I am, if there's a risk in keeping this phone feel free to send me a replacement and a label and I'll return it.