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How do I fix the WiFi connection on my phone?
currahees
Member

Android...Galaxy Note 5...3 weeks old...suddenly cannot get online...despite entering password from modem several times.

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Re: Can't get online...entered password from modem..no dice.
mama23dogs
Sr. Leader

I Assume your iced 'forgetting' the network and signing back in?

Test if it will connect to another wifi ( like hotspot of another device, or public wifi).   Will other devices connect to your wifi?

YOur phone has a one year warranty With Samsung.  Since it is so new, but past the 14 days return period, please request a NEW replacement, not a refurbished phone.  If needed, contact the BBB.

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Re: Can't get online...entered password from modem..no dice.
mama23dogs
Sr. Leader

I Assume your iced 'forgetting' the network and signing back in?

Test if it will connect to another wifi ( like hotspot of another device, or public wifi).   Will other devices connect to your wifi?

YOur phone has a one year warranty With Samsung.  Since it is so new, but past the 14 days return period, please request a NEW replacement, not a refurbished phone.  If needed, contact the BBB.

Re: Can't get online...entered password from modem..no dice.
currahees
Member

Thank you mamason.