Does the power button not turn the screen back so you can access the dialer application? Are you blocking the proximity sensor?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
settings/display.....never time out!!!
Ann I thought maybe I was blocking the sensor but I took my case off and it still went black. I haven't tried the power button. On my old note 5 the screen would light up when I pulled my phone away from my ear. I would like this to be the same.
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