I bought a 2 Note 7s. One for me and one for my spouse. We have since switched back to our Note 4s and want to return the Note 7s for a refund. The local Verizon stores won't take back the phones. They say that Verizon will send return boxes but we haven't received any. Since I'm not purchasing another new phone to replace the Note 7 how do I request boxes to return them for a full refund?
No one knows. I took back my Note 7 to the Corporate store and reactivated my old Note, but they would not take the Note 7 and said that a box would be sent for it to be returned. It never came. I called Verizon Customer Service and they said that a box was never sent but that they would have one sent out. It never came. Apparently there is no hurry for Verizon to get the phones back to Samsung or they would be working on it, so they must have been reimbursed already. If anything happens to yourself or your property Verizon will have a big problem on their hands for not getting those boxes to customers in a timely manner.