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How do I return galaxy note 7 without ordering another phone?
ROBCOL2
Member

I want to return a galaxy note 7 but currently don't want to replace it with another phone- I am an employee- how do I get the special recovery box to return the device since I'm not exchanging it for another device at this time?

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Re: return galaxy note 7 without ordering another phone
davidh_vzw
Verizon Employee
ROBCOL2, it's natural to want to hold out for a phone you really want. Our recommendation is to contact the point of purchase from where your Note 7 came. Alternatively there is a number within question 3 of the FAQs here: https://www.verizonwireless.com/support/samsung-galaxy-note7-recall-faqs/

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Re: return galaxy note 7 without ordering another phone
davidh_vzw
Verizon Employee
ROBCOL2, it's natural to want to hold out for a phone you really want. Our recommendation is to contact the point of purchase from where your Note 7 came. Alternatively there is a number within question 3 of the FAQs here: https://www.verizonwireless.com/support/samsung-galaxy-note7-recall-faqs/
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