Are you referring to the OS version or the phone model?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
JCOUGH8438, upgrading your phone or your phones software is crucial. Ann154 asked a great question. Are you looking to upgrade your Note 2 to the Note 5 or are you looking to upgrade your phones software? To review the latest software updates, please use this link. https://vz.to/1KWr1LD JacobV_VZW
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