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How long after getting my new replacement phone do I have to wait to receive the return shipping box for the Note 7?
RB-GUY
Member

I just received my S7 Edge replacement phone for the Note 7, and assumed I'd be sending the Note 7 back in the same box with a return label, but that's not the case. How long after getting my new replacement phone do I have to wait to receive the return shipping box for the Note 7?

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Re: Note 7 Prepaid Return Shipping Box
Acrillix
Sr. Member

Please allow 1-2 weeks for the special recovery box.

View solution in original post

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Re: Note 7 Prepaid Return Shipping Box
Acrillix
Sr. Member

Please allow 1-2 weeks for the special recovery box.

View solution in original post

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Re: Note 7 Prepaid Return Shipping Box
PAMMIEC
Member

I have been waiting for my Recovery box since 10/11, when I got my replacement phone!  I have had to call and request a box 4 times.  Today when I called back I spoke with Corey who stated that he did not see any previous orders on my account for the box.  He said "I should have my box by 11/1,  which will be 3 weeks!  This is beyond ridulous.  I just want to return the Note 7 and get my refund.

Bottom line, I'm mad and ready to leave Verizon.  Customer service on this entire process has been horrible.

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Re: Note 7 Prepaid Return Shipping Box
vzw_customer_support
Customer Support

We don't want to see you leave the Verizon family! How can we turn this around and restore this relationship? KleoL_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Note 7 Prepaid Return Shipping Box
ROYEVE47
Novice

I've had better luck using twitter. I asked about 12 days ago and they asked for my phone number and pin.

I received my 2 return boxes today a total of 14 days from my request via twitter.

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Re: Note 7 Prepaid Return Shipping Box
PAMMIEC
Member

I just sent a tweet on twitter.  Thanks for the info!  This entire process has left me with a very sour taste in my mouth in regards to Verizon. 

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Re: Note 7 Prepaid Return Shipping Box
PAMMIEC
Member

I just sent a tweet on twitter.  Now I'm waiting to see how long it takes for Verizon to respond.  So far, all I've received is a bunch of lies and no recovery box.

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Re: Note 7 Prepaid Return Shipping Box
MLP6593
Member

Hello All,

     I received my return box yesterday 10/25, it just arrived I didn't get any information about it being on the way or anything. so I packed my note 7 up and dropped off at UPS about 45 minutes after I received the box. Now I am just waiting for my $100 credit for downgrading to the s7 edge , and also the credit for my taxes for my Note 7. So we will see how long that takes.

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