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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How to Avoid Factory Reset Fingerprint doesn't work
Kennel
Member

Fingerprint access is not working & the phone isn't recognizing the backup password I recorded.  Down to one attempt before a factory reset is threatened.  Any alternative to access my phone?

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Re: How to Avoid Factory Reset Fingerprint doesn't work
tikibar1
Community Leader
Community Leader

Did you activate Android Device Manager on your phone and associate it with your Google account?  If so, then you may be able to use Android Device Manager to unlock your phone. 

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Re: How to Avoid Factory Reset Fingerprint doesn't work
tikibar1
Community Leader
Community Leader

Did you activate Android Device Manager on your phone and associate it with your Google account?  If so, then you may be able to use Android Device Manager to unlock your phone. 

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