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I am having trouble keeping my bluetooth headset connected to the phone. Sometimes while making a call the bluetooth disconnects just has a call comes in or just before the connection on a out going call.
mwb1957
Member

I am having trouble keeping my bluetooth headset connected to the phone.  Sometimes while making a call the bluetooth disconnects just as a call comes in or just before the connection on a out going call.  The problem appears for a few hours, then disappears.  I restart the phone, but it has no effect.

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Re: I am having trouble keeping my bluetooth headset connected to the phone.  Sometimes while making a call the bluetooth disconnects just has a call comes in or just before the connection on a out going call.
vzw_customer_support
Customer Support

That's pretty strange, mwb1957. I haven't come across this same issue with the Note 3, so let's look into what's going on. Have you had the opportunity to try a different Bluetooth device? What make and model Bluetooth are you using? When the call seems to disconnect from the Bluetooth, are you and the headset within a few feet of the device?

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

Re: I am having trouble keeping my bluetooth headset connected to the phone.  Sometimes while making a call the bluetooth disconnects just has a call comes in or just before the connection on a out going call.
mwb1957
Member

I am using a plantronics voyager pro headset only.  The headset is almost always close to the phone.  As a call is coming in I can see the bluetooth button on the call screen flicker then go off.  This will happen for a few hours then stop.   I usually restart the phone with no effect.

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Re: I am having trouble keeping my bluetooth headset connected to the phone.  Sometimes while making a call the bluetooth disconnects just has a call comes in or just before the connection on a out going call.
vzw_customer_support
Customer Support

Thanks for your reply, mwb1957! Like JenniferH stated, I haven't heard of such a thing before. Have you noticed any patterns to the time that this happens? Such as, do you find yourself in the same locations each time (in the car, in a specific room of the home or office)? Have either devices (phone or headset) experienced physical damage?

DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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Re: I am having trouble keeping my bluetooth headset connected to the phone.  Sometimes while making a call the bluetooth disconnects just has a call comes in or just before the connection on a out going call.
japetty
Sr. Member

My S4 has a similar issue with my Plantronics Legend earpiece from time to time.  I can't really get a pattern to it.  It does not do it often.  I updated the firmware in the earpiece to the latest firmware on the Plantronics web site.  I never had the problem until I got the S4.  Either one of my S3 gave this problem.

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Re: I am having trouble keeping my bluetooth headset connected to the phone.  Sometimes while making a call the bluetooth disconnects just has a call comes in or just before the connection on a out going call.
vzw_customer_support
Customer Support

Lets make certain you stay connected japetty! It's odd that it happens randomly but we'll pinpoint the issue. Do you use any other bluetooth device? If so, do you experience the same issue?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: I am having trouble keeping my bluetooth headset connected to the phone. Sometimes while making a call the bluetooth disconnects just has a call comes in or just before the connection on a out going call.
japetty
Sr. Member

When I used it with the S3 I sold a few months ago I never had an issue.  I got the S4 after the S4 32 GB became available.  I noticed the issue randomly so I updated the software in my plantronics legend to the latest available and it still disconnects randomly.  It may go one day or it may go a week.  It may do it here at the house or it may do it when I am driving down the road.  I can always get it to reconnect easily and sometimes it will not disconnect and sometimes it just keeps disconnecting until I reboot the phone.

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Re: I am having trouble keeping my bluetooth headset connected to the phone.  Sometimes while making a call the bluetooth disconnects just has a call comes in or just before the connection on a out going call.
vzw_customer_support
Customer Support

Thanks so much for the insight, Japetty. Is the call still there when you drop from the bluetooth? Does the call drop as well? Any particular applications that have been downloaded since you received the S4?

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: I am having trouble keeping my bluetooth headset connected to the phone.  Sometimes while making a call the bluetooth disconnects just has a call comes in or just before the connection on a out going call.
japetty
Sr. Member

The calls are never dropped I can have the phone reconnect to the ear piece but it does not stay connected.  The only way calls will stay connected once the earpiece starts disconnection from the phone is for me to end that call and reboot the phone and establish the phone call again.  Even this process does not always work but usually it does work for a period of time. Thanks

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Re: I am having trouble keeping my bluetooth headset connected to the phone.  Sometimes while making a call the bluetooth disconnects just has a call comes in or just before the connection on a out going call.
japetty
Sr. Member

Just started disconnecting about 3 hours ago.  In order to get the BT to connect I had to reboot the phone and then turn the ear piece back on and it stayed connected until the battery ran down just now.

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