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I just bought a galaxy note 3 last weekend.
snelgrove123456
Newbie
‎08-15-2014 04:35 PM

I just bought a note 3 last weekend. my son was playing a game on it and now it is frozen. It WILL NOT restart if I keep the power button down and I have no means of calling Verizon to see what is wrong because ..duh..my phone is frozen. Any ideas on how to restart it?

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Re: I just bought a galaxy note 3 last weekend.
tikibar1
Community Leader
Community Leader
‎08-15-2014 05:16 PM

Hold the power and volume down buttons simultaneously for 15-30 seconds and see if that reboots the phone.

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Re: I just bought a galaxy note 3 last weekend.
tikibar1
Community Leader
Community Leader
‎08-15-2014 05:16 PM

Hold the power and volume down buttons simultaneously for 15-30 seconds and see if that reboots the phone.

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Re: I just bought a galaxy note 3 last weekend.
tbo27
Master - Level 2
‎08-15-2014 05:18 PM

Pull the battery may clear it also

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