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I just downloaded a ringtone and cannot find it.
magr8
Newbie
‎06-07-2014 10:44 AM

I just downloaded a ringtone and cannot find it. Error code says to go to "Music Inbox to Download". So where in the heck is that?

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Re: I just downloaded a ringtone and cannot find it.
vzw_customer_support
Customer Service Rep
‎06-09-2014 10:47 AM

magr8 Let's find your ringtone asap! Look under settings, sounds and ringtones. Is it listed there?

Sheritah_vzw
Follow us on Twitter
@VZWSupport

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Re: I just downloaded a ringtone and cannot find it.
rflores2589
Enthusiast - Level 1
‎06-21-2014 05:31 PM

I'm having the same issues.. I have a Samsung S5.. just bought a ringtone.. paid 2.99 and I got some kind of SD card issue.. and now it never downloaded.. and everytime I try to get it it tells me to go to my Music Inbox and download it.. I've spent almost an hour to find this "music inbox" and it's no where to be found.. I just want my ringtone.. or my 2.99 back

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Re: I just downloaded a ringtone and cannot find it.
coltonaddiesmom
Enthusiast - Level 1
‎06-21-2014 10:24 PM

I'm in the same boat!!  I downloaded it but it's nowhere yo be goind!  It's annoying

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Re: I just downloaded a ringtone and cannot find it.
coltonaddiesmom
Enthusiast - Level 1
‎06-21-2014 10:25 PM

*To be found

Just switched from iphone...auto correct is totally different

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Re: I just downloaded a ringtone and cannot find it.
Modnar
Enthusiast - Level 3
‎06-23-2014 10:47 AM

Go to the Music App and look under Playlists for Recently Added.  It may be there.

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Re: I just downloaded a ringtone and cannot find it.
Modnar
Enthusiast - Level 3
‎06-23-2014 10:51 AM

You may also want to go to the My Files app and look under either Music or Download folders.  Where it landed may depend on your default download selection.

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Re: I just downloaded a ringtone and cannot find it.
talex1122
Enthusiast - Level 2
‎08-12-2014 11:16 AM

I just spent forever with this problem with verizon.  did you try downloading from Verizon Tones? If you did and didn't get it resolved try this...

Go into verizon tones and press and hold the soft key (the recent apps key-used to be the menu options key on old phones) to the left of the home button.  when you press and hold it, the menu options come up instead of the recent apps.   Then press "downloads".  I found my ringtone there under "pending"

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Re: I just downloaded a ringtone and cannot find it.
talex1122
Enthusiast - Level 2
‎08-12-2014 11:18 AM

and btw...I figured this out by googling. Verizon rep had no idea and was telling me that the key to the left of the home button was still the menu options key and just to tap it.

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Re: I just downloaded a ringtone and cannot find it.
kajunangyl
Newbie
‎09-06-2014 12:09 PM

Thanks SO MUCH for your input!!!!  Used your advice and found my ringtone!!!!

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