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I received a new Note 4 and the USB connection is not available.
rreinha
Member

Is there a switch to turn on USB connection?

the usb port works for charging, but all other references to the USB are greyed out and cannot be selected.

any ideas

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Re: I received a new Note 4 and the USB connection is not available.
vzw_customer_support
Customer Support
rreinha, congrats on getting the new Note 4! I want to make sure that all the features of the device are working the correct way. Check this link out to see if this would be able to help with your USB connection: http://spr.ly/65834Y0v
KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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