I received a new Note 4 and the USB connection is not available.

[rreinha]

Is there a switch to turn on USB connection?

the usb port works for charging, but all other references to the USB are greyed out and cannot be selected.

any ideas

[vzw_customer_support]

rreinha, congrats on getting the new Note 4! I want to make sure that all the features of the device are working the correct way. Check this link out to see if this would be able to help with your USB connection: http://spr.ly/65834Y0v
KevinR_VZW
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