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Incorrect time zone
Uktousadan
Member

With automatic date and time turned on my phone shows the correct time, but the time zone says it is gmt-4 when right now it is gmt-5. This means that the time on my dual time zone clock is wrong and any app that uses system generated time and time zones is also wrong. It wouldn't be that important but all my family live in England so I kinda need it to be correct. 

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Re: Incorrect time zone
vzw_customer_support
Customer Support

I am happy to help you get your automatic time corrected, Uktousadan. What kind of phone do you have? If you pick the time zone manually, dies it show the right GMT-5? Meet us in a Private Message and we can continue to your account to look at more details. 
JavierD_VZW

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Re: Incorrect time zone
loutoth5g
Member

I live in az. we never chang time. my modem now is off by 1 hour

 

 

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Re: Incorrect time zone
loutoth5g
Member

my iphone is correct. trying to fix verizon 5g modem

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Re: Incorrect time zone
vzw_customer_support
Customer Support

I am glad to hear your phone is good. I do want to get more info regarding your 5G Modem. Where is it showing incorrect? Did you restart your modem yet? Please tell me more. 

-Amber

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Re: Incorrect time zone
vzw_customer_support
Customer Support

loutoth5G, 

 

We are so sorry for the trouble. We want to get to the bottom of this. What model device are you using? Did you try to restart it?

 

-Jenelle

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